Consultation about new coronavirus infectious disease

I will tell you where people who are in trouble with Corona (COVID-19) can consult.

Consultation about new coronavirus vaccination

Sagamihara City Call Center Phone: 042-767-2101・050-5445-4357
Reception hours: 8:30-19:00 (including Saturdays, Sundays, and holidays)

Sagamihara City Dial for foreigners: 042-767-2104 (English, Chinese, Korean)
Reception hours: 8:30-19:00 (including Saturdays, Sundays, and holidays)

Ministry of Health, Labor and Welfare New Coronavirus Vaccine Call Center
Phone: 0120-761-770 (toll-free)
Reception hours: As shown below (also available on Saturdays, Sundays, and holidays)
Japanese, English, Chinese, Korean, Portuguese, Spanish: 9:00-21:00
Thai: 9:00-18:00
Vietnamese: 10:00-19:00

If you are having trouble

FRESC Help Desk Phone: 0120-762-029 (toll-free)
  → Click here for the FRESC Help Desk
Reception hours: 9:00 to 17:00 Monday to Friday (not open on Saturdays, Sundays and public holidays)
 Supports 18 languages ​​including Japanese, Vietnamese, Chinese, and English (please refer to the link below)
Easy Japanese,  English,  Chinese (Chinese / Simplified / Traditional),  코리언 (Korean),
Español (Spanish),  Português (Portuguese),  Tiếng Việt (Vietnamese),
नेपाली भाषा (Nepali),  ภาษาไทย (Thai),  Bahasa Indonesia (Indonesian),
Filipino (Tagalog) (Filipino (Tagalog)),  မြန်မာဘာသာစကား (Myanmar),
ភាសាខ្មែរ (Khmer (Cambodia)),  Монгол (Mongolian),  français (French),
සිංහල (Sinhala),  اردو (Urdu),  বাংলা (Bengali)

If infection is suspected

If you have symptoms such as a fever, first go to your family doctor.
For those who do not have a family doctor, the new coronavirus
To infectious disease call center

Phone: 042-769-9237
Reception hours: 24 hours Japanese only

New Coronavirus Infectious Diseases Multilingual Consultation Desk

Telephone consultation desk of the Ministry of Health, Labor and Welfare Telephone: 0120-565-653 (toll free number)
Reception hours: See below (also available on Saturdays, Sundays, and holidays)
Japanese, English, Chinese, Korean, Portuguese, Spanish: 9:00-21:00
Thai: 9:00-18:00
Vietnamese: 10:00-19:00

Consultation desk for foreign travelers

Call center for foreign tourists (Japan Visitor Hotline) Phone: 050-3816-2787
Reception hours: 24 hours a day, 365 days a year Japanese, English, Chinese, Korean, Chinese
* Coverage: Emergency guidance (illness, accident, etc.), disaster guidance, general tourist guidance
* We also respond to inquiries related to the new coronavirus.